Refund policy

Refund & Return Policy
Last updated: [Jan 2, 2026]

We stand behind our products. If something isn’t right, contact us and we’ll work with you.

Returns

We accept returns within 30 days of delivery for unused, uninstalled, unmodified items in new condition.

To be eligible:

  • Item must be unused and not installed

  • No modifications, grinding, drilling, welding, repainting, or altered hardware

  • Returned in original packaging (or equivalent protective packaging)

  • Proof of purchase required

Custom / Made-to-Order Items

If an item is customized or made-to-order, it is final sale unless it arrives defective or damaged in transit.

How to Start a Return

Email gbrown50cal@yahoo.com or call 608-485-0586 with:

  • Order number

  • Item(s) you want to return

  • Reason for return

  • Photos if damaged/defective/wrong item

Returns require authorization. Unauthorized returns may be refused.

Damaged, Defective, or Wrong Item

Inspect your order immediately. Report issues within 7 days of delivery and include photos of:

  • The product

  • The packaging

  • The shipping label

We may offer repair, replacement, or refund depending on the issue.

Refunds

Once your return is received and inspected, we’ll notify you. Approved refunds are issued to the original payment method. Allow 5–10 business days for your bank/card to post the refund.

Shipping charges are non-refundable unless the return is due to our error or a verified defect.

Return Shipping

Return shipping is the customer’s responsibility unless the return is due to our error/defect. We recommend insured, trackable shipping. We’re not responsible for lost return shipments.

Cancellations

Orders may be cancelled within 24 hours if production/shipping hasn’t started. Custom/made-to-order items may not be cancellable once work begins.